Shipping Policy

Shipping Policy

Last updated: 29 July, 2026
Store name: King Kong Books
Contact: ben@kingkongbooks.co

1. Scope of This Policy

This Shipping Policy explains how we handle order processing, shipping methods, delivery times, shipping costs, and related matters for orders shipped within Indonesia only.

By placing an order with King Kong Books you agree to the terms described in this policy.

2. Where We Ship

  • We currently ship only to addresses within Indonesia.

  • We do not offer international shipping at this time.

  • We ship to:

    • Residential addresses

    • Business addresses

    • [Optional: pick‑up points / warehouses / marketplace hubs – edit or remove as needed]

We reserve the right to refuse or cancel orders to locations we cannot reliably serve.

3. Order Processing Time

  • Orders are processed within [X–Y] business days after payment is confirmed.

  • “Business days” are Monday to [Friday/Saturday], excluding Indonesian public holidays.

  • Orders placed after [cut‑off time, e.g., 15:00 WIB] or on weekends/holidays will begin processing on the next business day.

  • During sales, promotions, or peak periods (e.g., Ramadan, 12.12, etc.), processing times may be longer. We will notify customers of any significant delays via [email/WhatsApp/store notifications].

Processing includes: payment verification, quality check, packing, and handover to the courier.

4. Shipping Methods & Carriers

We use trusted courier partners to deliver your order. Available options may include:

  • Regular Shipping – [e.g., 2–5 business days]

  • Express Shipping – [e.g., 1–3 business days]

  • Same‑Day / Instant Delivery – [if applicable, e.g., within Jakarta only]

  • Economy Shipping – [if applicable, slower but cheaper]

Carriers we work with may include: [e.g., JNE, J&T, SiCepat, AnterAja, Pos Indonesia, etc.]. The final carrier is selected based on your location, package size/weight, and service availability.

At checkout, you will see the shipping methods and estimated delivery times available for your address.

5. Shipping Costs & Free Shipping

  • Shipping costs are calculated at checkout based on:

    • Destination (province/city)

    • Package weight and dimensions

    • Selected shipping method

  • Any free shipping offers will be clearly stated on the product page, banner, or checkout.

  • If we run shipping promotions or discounts, they will comply with applicable Indonesian regulations (including any limits on below‑cost shipping promotions).

[Optional: Insert your free shipping threshold]
Example: “Free regular shipping for orders over Rp [amount] to [regions / all Indonesia].”

6. Estimated Delivery Times

Estimated delivery times are provided by our courier partners and are not guaranteed. They start from the day the package is handed over to the courier (after processing).

Typical delivery windows:

  • Java: [X–Y] business days

  • Sumatra, Bali, Kalimantan, Sulawesi: [X–Y] business days

  • Papua, Maluku, Nusa Tenggara: [X–Y] business days

Actual delivery times may vary due to:

  • Remote or hard‑to‑reach areas

  • Weather conditions

  • Local holidays or disruptions

  • Customs or security checks (if applicable for certain goods)

  • Incorrect or incomplete address details provided by the customer

7. Order Tracking

Once your order has shipped, we will send you:

  • A shipping confirmation via [email/WhatsApp]

  • A tracking number and carrier name (if available)

You can track your package directly on the courier’s website or app using the provided tracking number.

If tracking information is not updating for more than [X] business days, please contact us at [support email/WhatsApp].

8. Shipping Address & Changes

  • You are responsible for providing a complete and correct shipping address, including:

    • Full name

    • Street address / building name

    • RT/RW (if applicable)

    • Village / Kelurahan, District / Kecamatan

    • City / Regency, Province

    • Postal code

    • Phone number (for courier contact)

We are not liable for packages delivered to the address provided at checkout.

Address changes:

  • If you need to change your address, contact us immediately at [support email/WhatsApp].

  • If the order has not yet been handed to the courier, we may be able to update the address.

  • If the order is already with the courier, address changes must be handled through the courier and may incur additional fees.

9. Failed Delivery & Undeliverable Packages

A delivery may be marked as “failed” or “undeliverable” if:

  • The recipient is unavailable after multiple attempts

  • The address is incorrect, incomplete, or cannot be located

  • The recipient refuses the package

  • The courier cannot access the location (security, building rules, etc.)

In such cases:

  • The package may be returned to our warehouse or held at a local courier depot.

  • We will contact you via [email/WhatsApp/phone] to arrange next steps (redelivery, pickup, or return).

  • Any additional shipping costs for redelivery or return may be charged to the customer, depending on the reason for failure.

If a package is returned to us due to customer‑provided address errors or repeated failed delivery attempts, we may deduct the original and return shipping costs from any refund.

10. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

  • If your tracking shows “delivered” but you have not received your package, please:

    1. Check with household members, neighbors, building security, or reception.

    2. Check any safe drop locations the courier may use.

    3. Contact us within [X] days of the marked delivery date.

We will work with the courier to investigate. If the package is confirmed lost in transit before delivery, we will either:

  • Send a replacement (if available), or

  • Issue a refund for the product(s) and original shipping cost.

We are not responsible for packages marked as delivered and then stolen from the delivery location.

Damaged Packages

  • If your package arrives damaged, please:

    1. Take clear photos of the outer packaging, inner packaging, and damaged items.

    2. Contact us within [X] days of delivery with your order number and photos.

We will coordinate with the courier and offer a resolution (replacement, partial refund, or full refund) based on the extent of damage and product availability.

11. Customs, Duties & Taxes (Domestic Only)

Since we only ship within Indonesia, there are no international customs duties or import taxes.

  • All prices are shown in Indonesian Rupiah (IDR).

  • Product prices may include or exclude applicable taxes (e.g., VAT/PPN) as shown at checkout.

  • Any courier‑related surcharges (e.g., fuel surcharge, remote area fee) are included in the shipping cost shown at checkout unless otherwise stated.

12. Risk of Loss & Ownership

  • Risk of loss or damage to the products passes to you upon delivery to the address you provided.

  • Ownership of the products passes to you once we have received full payment and the products have been delivered.

13. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, volcanic eruptions, etc.)

  • Extreme weather

  • Government actions or restrictions

  • Strikes, labor disputes, or civil unrest

  • Major network or system outages affecting couriers or our operations

In such cases, we will communicate with affected customers as soon as reasonably possible.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, courier partners, or legal requirements.

  • The “Last updated” date at the top of this page will be revised for any material changes.

  • Continued use of our store after changes constitutes acceptance of the updated policy.

For significant changes, we may notify customers via [email/store banner/WhatsApp broadcast].

15. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

  • Email: [Insert support email]

  • WhatsApp: [Insert number or link]

  • Contact form: [Insert link]

  • Business hours: [Insert days/times and timezone, e.g., Mon–Sat, 09:00–17:00 WIB]